We’re looking for a customer-facing engineer who loves talking to customers, understanding their needs and solving difficult problems. This position is for someone who loves to dive into code to create new solutions or resolve customer problems.
Toka Loyalty is a product driven company, and we’re passionate about user experience and design.
The Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – you will own the experience for at least one area/feature of the Toka Loyalty product.
You’ll additionally work with the design team to improve the overall user experience of the Toka Loyalty product as well as its individual interaction patterns and components. On top of that, you will work to grow the quality of the product as well as the design capabilities of the company and agile teams.
Technical writers create critical FAQs, how-to guides, product documentation, and other resources for the Toka Loyalty customer base. The technical writing team’s mission is to enable our customers to grow their businesses through self-serve content, so you’ll be playing a critical role in helping both Toka Loyalty and its customers achieve business goals.
As a technical writer at Toka Loyalty, you’ll cultivate an understanding of our customers and their needs, learn how ecommerce businesses work inside and out, and translate that into content that helps our customers grow.
A successful candidate has a strong background in customer success and understands how to translate complex concepts into digestible, easy-to-follow content. You know how to troubleshoot customer issues and generate solutions that allow customers to self serve.
Toka Loyalty is looking for a Senior Operations Analyst to join our growing Customer Operations team. In this role, you will partner closely with Customer Success and Support leadership to drive visibility into core metrics and business drivers, improve operational efficiencies, and develop scalable strategies to improve the customer experience. The ideal candidate is intellectually curious, proactive in seeking solutions to challenging problems, and highly focused on solving for our customers.
Inbound BDR's are a crucial step in the sales cycle at Toka Loyalty. In this role, you'll properly qualify and learn about a customer's needs, which is integral to success in a sales role. We possess a deep understanding of the value of Toka Loyalty's platform and the positive impact it can have on our prospective customers. We pride ourselves on accountability, effort and working collaboratively to create positive outcomes. We understand that these values are essential to meeting goals and exceeding expectations.
Toka Loyalty has a unique take on the Solution Architect role. While most companies hire SAs to give demos, fill out questionnaires, and explain complicated setups, that makes us yawn. We built a product that anyone can use and we have smart sales reps and customer success colleagues who are true product experts.
So what do we do? We work directly with a small percentage of prospective and existing customers, alongside our sales & customer success teams, as customer-facing engineers to accelerate complex deals and customer value. We use these engagements as an opportunity to learn, prototype, and ship meaningful improvements to the Toka Loyalty experience. We look for interesting problems and aim for solutions that are extensible and reusable.
If you’re an entrepreneurial engineer that gets excited by imagining new features, prototyping solutions, and incubating new technologies - all within the context of actual customer engagements - this could be for you. What you’ll get in return is the opportunity to be part of an extremely high-performing, strategically-important team that works at the exciting intersection of engineering, sales, and customer success.